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Order Category
How do I place my order?
How will I know that my order is placed successfully?
How do I receive my Order?
I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful, but my money got deducted. What’s happening here?
How should I check the status of my Order?
Payment Mode
Why am I not getting any COD option on the payment page?
Are there any hidden charges?
What should I do if my payment fails?
Returns & Exchange
How do I create a Return Request?
You can create a Return in three simple steps
I have created a Return request. When will the product be picked up?
Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 2 – 4 days.
I have created a Return request. When will I get the refund?
Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:
Where should I self-ship the Returns?
Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.
Does Status Quo deliver products outside India?
No. At this point, Status Quo delivers products only within India.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pin code is serviceable, you will receive a communication from our end.
How do I place an exchange request?
If you would like to exchange products purchased, please follow below mentioned steps:
I have created Exchange request. When will the product be picked up?
Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 2 – 4 days.
I have created a Return request. When will I get the exchanged product?
Exchange product will be shipped, only after the successful pickup. Once we receive your return product, we will proceed ahead to exchange your product.
Kindly make sure the product should be in good condition and the tags are available.
Shipping & Tracking
Are there any additional shipping charges?
Status Quo provides FREE shipping on orders above Rs. 500 . A shipping charge of Rs. 50 is payable on orders below Rs. 500 .
FREE shipping on all the Returns.
How long will it take for my order to be delivered?
How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email will be sent with a link and tracking ID.
What if my order is undelivered?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your account
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